Frequently asked Questions

Here are some of our frequently asked and answered questions.  As always, if you can't find the answer to your question here, you can always reach us via techsupport or using email: support@starplan.com.

1.	Using a touchscreen monitor, after a period of idleness, when I touch the screen the system doesn’t respond.
	Chances are the power management settings need to be adjusted.  Go to Start/Settings/Control Panel/Power Management.  Set “Turn Off Monitor” and “Turn Off Hard Disks” to Never.
2.	When I try to update Club News by going to Activity/Update Club News, nothing happens and Wordpad doesn’t launch.
	Go into Windows Explorer, double-click on the EAGLE folder, and click on the Data folder underneath.  Now on the right hand side of the screen find the file called ClubNews.doc.  Double click that file and Wordpad should execute so you can edit Club News.
3.	When I double click on the EAGLE icon, a message appears stating “Unable to find EAGLE system data.  Please specify a new data path or contact customer service for support”.  What do I do?
	If this is the only computer the EAGLE system is on, the data path should read: C:\EAGLE\DATA.  If it doesn’t, be sure the Drive is pointing to your local hard drive (usually C,) then in Directories double click on the EAGLE folder and then the Data folder.  Click OK. If you are running a network and this is a workstation, reboot your computer first and the network connection should reestablish.  If it doesn’t, either your server is down or you may need to re-map the drive to the server.
4.	When I print any report, it displays my member’s Club Number.  Can I change that?
	The number, Club or ASSN, which displays on reports, is set in up Preferences.  To change which number displays, go to Options/Preferences and change the Lookup Default.
5.	I have the EAGLE handicap label printer.  When I print out a label, it feeds through the printer but comes out blank.  Is it set up wrong?
	Most likely the printer is set up correctly since the label feeds, however it sounds like the labels are in upside down.  The labels should come up from the bottom of the roll not over it.
6.	I have a touchscreen monitor and the cursor isn’t going where I touch.  How do I fix it?
	Go to Start/Control Panel/ELO Touchscreen.  In the middle of that screen is a button called “Calibrate” or ”Align”; click it.  A gray screen will display with targets to touch.  Once finished, your cursor should go where you touch.
7.	When I go into the Handicap system, I get a message that informs me that my database version does not match the version of this software.  If I press OK, I can get into the system.  Is this OK?
	No, this should be corrected so as not to cause errors in your data.  Exit out of EAGLE. Go to Start/Programs/Windows Explorer.  Double click on the EAGLE folder and then double click the Data folder.  In the Data folder there will be a file called Eaglecnv.exe.  Double click this file to run it and convert your data to the correct version.  Now when you go into the handicap system, you will not get that message.
8.	I just recently got DSL (or internet service) and was wondering if I could transmit the member’s scores using it.
	Yes, scores can be submitted using a DSL line or the internet.  In the Handicap system, click on the Online button.  Click the down arrow of the Connect To box and select “ISP/LAN Connection”.  Also, choose the Connection Type of “Internet”.
9.	Can I set up automatic transmissions?
	Yes, go to Start/Settings/Control Panel and select Scheduled Tasks.  Click on Add Task.  Follow the Task Wizard and select ‘EAGLE Auto Online’.  Choose to perform this Daily and select the time to perform this task.  If you are prompted for a password, enter your windows password not the handicap password.
10.	When I go into Score Entry and select a player, a message appears that says, “The hole information for this division is either incomplete or invalid.  Update hole information before posting scores.”  What does this mean?
	In Division, there is a tee that does not have its hole information filled in completely.  Exit Score and go into Division.  Click on the Courses button and review the Hole Information grid for each Course/Tee.
11.	When I go into Score Entry and post a Home Score the Tees displayed are not the correct colors for our club.  How do I change them?
	Exit out of Score and go into Division.  Click on the Courses button.  For each Tee there is a color associated with it.  To change the color, click the down arrow and select the correct color.  Click Save.
12.	When I post an Away Score, the away course that I played is not listed.  How do I get it added?
	For clubs that transmit into the Data Center, you may need to transmit and pick up the most current ‘Away Course’ file.  If the club is still not listed, contact either your Association or Star Plan Data Systems. For clubs that are ‘stand-alone’, exit Score and go to Activity/Away Course Information.  Add the club here.
13.	When I enter scores hole by hole, how do I enter a 2-digit score?
	Press 0 (zero) before the 2-digit score.  i.e. If you are posting an 11, you would type in 011.
14.	How do I delete a member?
	Members can be canceled but not deleted.  Go into Member and select the player to be canceled.  Click on the Cancel button.  This player will not show up on any reports or in the Score Entry area.  This player will automatically delete from the system after one full golf season of cancellation.
15.	I transmitted to the Data Center but the indexes didn’t update.
	On the Online screen, the second box, Update Official Indexes, needs to be checked when doing an EOP process.  It is possible that this was not checked.  Check the box and resend.  The transmission simply may have failed while sending in which case just resend them.